General Practice & Family Medicine
Handle the full spectrum of patient needs without letting your schedule spiral out of control.
Family medicine practices are the front door of healthcare. You see newborns and grandparents, manage chronic diseases and acute infections, perform procedures and counsel on mental health, all in the same afternoon. Your scheduling system needs to handle a 10-minute sore throat, a 40-minute annual physical, and a same-day urgent visit for chest pain without treating them all the same. Curowell adapts to the breadth of family medicine.
Built for your workflow
We understand how general practice & family medicine actually work
Same-day sick visits vs. preventive care is a daily tug-of-war
By 9 AM, your phone is ringing with patients who woke up sick and need to be seen today. But your schedule is already booked with annual physicals, chronic care visits, and follow-ups. Squeezing in sick patients means running behind all day. Turning them away means they go to urgent care and you lose the relationship.
Smart Scheduling
Smart Scheduling maintains a configurable reserve of same-day slots that do not appear in your regular booking flow. These slots are available only for acute needs and release to general availability if unused by a morning cutoff. This protects your preventive care schedule while ensuring you always have room for the inevitable sick-visit demand.
Your patient base is too diverse for one-size-fits-all communication
A 25-year-old needs reminders about a flu shot. A 65-year-old needs their Medicare wellness visit scheduled. A diabetic patient needs quarterly HbA1c reminders. A new mother needs postpartum follow-up. Sending the same generic message to all of them is ineffective, but segmenting manually across a panel of 2,000 patients is impossible.
Smart Reminders
Smart Reminders segments your patient panel by age, condition, and care gaps. Annual wellness visit reminders go to patients approaching their eligibility. Chronic disease reminders go to patients with specific conditions at the intervals their care plan requires. Immunization reminders target patients due based on age and vaccination history. Each patient receives relevant outreach, not blanket messages.
Referral coordination wastes hours of staff time
Family medicine generates more specialist referrals than any other specialty. Each referral requires finding the right specialist, checking insurance, faxing records, and following up to ensure the patient actually booked the appointment. Your referral coordinator spends the day on hold with specialist offices, and many referrals are never completed by the patient.
Appointment Accelerator
Appointment Accelerator tracks pending referrals and sends patients reminders to complete their specialist appointments. When a patient has not scheduled their referral within a configurable window, the system alerts your coordinator. This closes the referral loop that is one of the most common failure points in primary care, ensuring the specialist visit actually happens.
Common questions
Questions from general practice & family medicine
Can the system handle the wide variety of appointment types in family medicine?
Yes. Family medicine requires more appointment type variety than most specialties: acute visits, annual physicals, well-child checks, chronic disease management, procedures, mental health visits, and more. Each type is defined with its own duration, preparation requirements, and scheduling rules. Your schedule reflects the actual diversity of your practice rather than forcing everything into a standard 15-minute slot.
How does Curowell handle patients who see multiple providers in the practice?
Patients can be assigned to a primary provider while still being able to book with other providers for same-day or urgent needs. The system shows provider availability across the practice so your front desk can offer alternatives when the patient's primary provider is unavailable. Continuity of care notes ensure the covering provider has context.
Can we use the system for preventive care gap identification?
Yes. Smart Reminders identifies patients who are due for age-appropriate preventive services based on the intervals you configure. This includes mammography referrals, colorectal cancer screening, immunizations, and wellness visits. Your team sees a dashboard of care gaps across the panel, making it easy to prioritize outreach to patients who are overdue for critical screenings.