Pediatric Practices
Keep well-child visits on schedule and parents informed without overwhelming your staff.
Pediatric practices operate on a rhythm defined by the well-child visit schedule, vaccination timelines, and the unpredictability of sick kids. Parents are your real patients when it comes to communication: they are anxious, busy, and juggling multiple children's schedules. Curowell helps you maintain the well-child cadence while handling the daily chaos of acute visits.
Built for your workflow
We understand how pediatric practices actually work
Well-child visit schedules slip
The AAP recommends visits at 1, 2, 4, 6, 9, 12, 15, 18, and 24 months, then annually. Each visit has specific vaccines and developmental screenings. When a family misses one visit, the entire sequence shifts, and your staff has to recalculate what is due at the next appointment.
Smart Reminders
Smart Reminders tracks each child's age-based visit schedule and sends parents reminders timed to the recommended intervals. If a visit is missed, the system adjusts the next reminder rather than continuing on the original schedule. Parents receive messaging that references the specific vaccines and screenings due so they understand why the visit matters.
Sick visits overwhelm the afternoon schedule
By 10 AM, your phone lines are flooded with parents of feverish toddlers who need same-day appointments. Your front desk tries to wedge them into a schedule already packed with well-child visits. The afternoon runs 45 minutes behind, and families with scheduled appointments grow frustrated.
AI Receptionist
AI Receptionist fields incoming sick-visit requests and triages them based on symptom urgency and available slots. It can offer same-day appointments from a reserved sick-visit pool, provide nurse callback scheduling for less urgent concerns, and handle the high call volume that hits every pediatric office by mid-morning without putting families on hold.
Communicating with parents is a full-time job
Parents text, call, and message through portals with questions about fevers, rashes, medication dosing, and whether they should come in. Your nursing staff spends hours each day fielding these messages, many of which could be addressed with standardized guidance or a simple scheduling action.
Patient Chat
Patient Chat gives parents a direct messaging channel where routine questions can be addressed efficiently. Your staff can respond from a shared inbox with saved templates for common questions like fever thresholds and medication timing. Conversations that require clinical attention are flagged for the provider, while straightforward scheduling requests are handled inline.
Common questions
Questions from pediatric practices
Can we separate well-child visits from sick visits on the schedule?
Yes. You define distinct appointment pools so well-child visits and sick visits draw from separate time blocks. This protects your well-child schedule from being overtaken by same-day acute demand. You control how many sick-visit slots are available each day and can adjust the ratio seasonally when respiratory illness volumes spike.
How does the system handle families with multiple children?
Curowell links sibling accounts under a parent contact. When the parent calls or messages, your staff sees all children associated with that family. Well-child reminders can be coordinated so siblings due for visits in the same month are offered back-to-back appointments, saving the family a trip and your schedule a slot.
Can parents book well-child visits online?
Yes. The online booking system presents age-appropriate visit types based on the child's date of birth. A parent of a 12-month-old sees the 12-month well-child visit option with the expected duration and vaccine list. This prevents parents from accidentally booking the wrong visit type and reduces front-desk corrections.